Excuse my use of this blog to complain…as most of you know, my BMW caught fire and burned to a crisp for no discernible reason.

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BMW claims this is not their problem and then sent me a letter offering me $4000 off the purchase of a new BMW. They say this letter is a “good customer reward” and has nothing to do with me asking them for help after their car blew up in my driveway.

When I asked them to just send me the $3500 I still owe on the car (after the insurance paid off most of it), they tell me they can’t do that.

Now, shouldn’t a car manufacturer take responsibility of some sort when their vehicles have the nasty tendency of spontaneously combusting?